Privacy Policy

1. Who We Are

Nanning Zhipeng E-Commerce Co., Ltd. is an e-commerce studio and computer systems design practice registered in Nanning, China. We operate a product photography studio, we write and upload product listings, we coordinate samples, we retouch imagery, we run storefront operations and we follow orders through to delivery for the homeware brands that engage us. For the purposes of data protection law, the company named above is the controller of the personal information described in this policy.

When this document says we, us or the company, it means Nanning Zhipeng E-Commerce Co., Ltd. When it says you, it means any person who visits this website, submits an enquiry, places an order through a shopfront we operate or otherwise interacts with our studio. Our registered contact point for all privacy matters is orders@zhipengecom.hair, and our telephone number is +15678984233.

2. Information We Collect

We collect only the information we genuinely need in order to respond to enquiries, deliver our studio services and keep a lawful record of our commercial activity. The categories are set out below.

Information you give us directly

When you complete a contact form, send an email or speak with us by telephone, you may provide your name, your email address, a subject line, the content of your message, and any company name, delivery address or billing detail you choose to include. If you engage us for a catalogue shoot, you may also provide product specifications, sample tracking numbers and shipping addresses.

Information collected automatically

When you browse this website, our hosting infrastructure may record technical information such as the internet protocol address from which you connect, the browser and device type you use, the pages you view, the date and time of your visit and the referring address that led you here. This information is used in aggregate to keep the site secure and available.

Information from third parties

If you buy a product through a marketplace shopfront that we operate on behalf of a brand, that marketplace may pass us the order details needed to fulfil and follow up the purchase, including a buyer name, a delivery address and an order reference. We do not purchase personal information from data brokers, and we do not build profiles of people who have not chosen to engage with us.

Information we do not collect

We do not ask for sensitive categories of personal information such as health data, political opinions, religious beliefs or biometric identifiers. We do not knowingly collect information from children. We do not want you to send us any such information through this website.

3. How We Use Your Information

We use the information described above for a limited set of purposes, each of which is connected to the service you have asked us to provide or to a legal duty we must meet.

• To read, route and answer the enquiries you send through the contact form or by email.
• To plan, schedule and deliver catalogue photography, listing uploads and storefront work.
• To coordinate the delivery, storage and return of product samples.
• To process, pack, dispatch and follow up orders placed through a shopfront we operate.
• To issue invoices, receipts and other commercial records required by law.
• To keep the website secure, prevent abuse and diagnose technical faults.
• To improve the clarity and usefulness of our service descriptions and studio process.
• To respond to lawful requests from courts, regulators or other competent authorities.

We do not use your personal information to make automated decisions that produce legal effects concerning you, and we do not sell your personal information to any third party for any purpose.

4. Legal Bases for Processing

Where data protection law requires us to identify a legal basis, we rely on the following grounds. First, we process information because it is necessary to take steps at your request before entering into a contract, and to perform a contract once it is formed, for example when we shoot a catalogue on your instruction or fulfil an order. Second, we process information because we have a legitimate interest in operating a secure, functional and honest business, provided that interest is not overridden by your rights. Third, we process information to comply with legal obligations, such as tax, accounting and record keeping duties. Fourth, where we send optional marketing material, we rely on your consent, which you may withdraw at any time.

5. Cookies and Similar Technologies

This website is built to work without advertising cookies. We may use a small number of strictly necessary cookies or similar browser storage features to remember a preference, such as whether the mobile navigation panel is open, or to keep a session stable while you fill in a form. These technologies do not track you across other websites.

If we later introduce an optional analytics service, we will describe it here and, where the law requires it, ask for your consent before it loads. You can clear cookies and local storage at any time through the settings of your browser. Removing strictly necessary storage may affect how the site behaves, but the core content of every page will remain readable.

6. How We Share Information

We share personal information only where it is necessary for the reasons below, and only to the extent required.

Service providers

We engage hosting providers, email providers, courier companies, payment platforms and software vendors that help us run the studio. These providers act on our instructions and are permitted to process information only for the purpose we set. Where a provider is located outside China, we take reasonable steps to ensure an appropriate level of protection travels with the data.

Marketplace partners

Where a brand asks us to operate a shopfront on a marketplace, order information may be shared between the marketplace, the brand and our studio so that the purchase can be fulfilled and followed up correctly.

Legal and safety disclosures

We may disclose information where we are required to do so by law, by a valid court order, or where disclosure is necessary to protect the rights, property or safety of the company, our clients or the public. We will challenge any request that is overbroad or unlawful.

7. Data Retention

We keep personal information only for as long as it is needed for the purpose it was collected, or for as long as the law requires. Enquiry correspondence is normally retained for up to twenty four months so that we can pick up a conversation where it left off. Commercial and accounting records, including invoices and order confirmations, are retained for the period required by applicable tax and company law. Sample tracking records are retained while the samples remain with us and for a short period afterwards.

When a retention period ends, we delete or irreversibly anonymise the information in our control. Where information sits in routine backups, it is removed from active systems promptly and then overwritten as each backup cycle rolls forward.

8. How We Protect Information

We take the security of personal information seriously. Access to our systems is limited to team members who need it to do their work, accounts are protected by strong credentials, and devices that touch client information are kept updated. Transfers of data between your browser and our site are encrypted in transit where the underlying service supports it.

No method of storage or transmission is perfectly secure, and we cannot promise absolute protection. What we can promise is that we apply proportionate, industry standard safeguards, that we review them as the studio grows, and that if a breach affecting your rights occurs we will address it promptly and notify you and the relevant authority as the law requires.

9. International Transfers

Our studio is based in Nanning, China, and we serve homeware brands and buyers in many countries. This means personal information may be transferred to, stored in and processed in a jurisdiction other than the one in which it was collected. Where we transfer information across borders, we take steps to ensure that the receiving party is bound to protect it, whether through contractual clauses, a verified service provider, or another lawful transfer mechanism. By using this website and engaging our services, you understand that such transfers may take place.

10. Your Rights

Depending on where you live, you may hold some or all of the following rights in relation to your personal information. We honour these requests regardless of where you are located, to the extent the law allows.

• The right to be informed about what we collect and why, which this policy provides.
• The right to request a copy of the personal information we hold about you.
• The right to request correction of information that is inaccurate or incomplete.
• The right to request deletion of information we no longer have a lawful reason to keep.
• The right to request that we restrict how we use your information.
• The right to object to processing carried out on the basis of a legitimate interest.
• The right to withdraw consent at any time where consent is the basis for processing.
• The right to request that certain information be transferred to another provider.
• The right to complain to a supervisory authority in your country of residence.

To exercise any of these rights, write to orders@zhipengecom.hair with enough detail for us to identify you and understand the request. We will respond within the period the applicable law allows, and we will not charge a fee unless a request is manifestly unfounded or repetitive.

11. Privacy for Children

This website and our studio services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of sixteen. If you believe that a child has provided information to us, please contact us at orders@zhipengecom.hair so that we can investigate and delete the information promptly. If we learn that we have collected information from a child without appropriate consent, we will remove it without undue delay.

12. Marketing Communications

We send marketing material only to people who have asked for it. If you subscribe to studio news, seasonal shoot announcements or catalogue updates, you may unsubscribe at any time using the link in the message or by writing to us directly. Transactional messages, such as replies to an enquiry or updates about an order in progress, are not marketing and are sent because they are part of the service you requested.

13. Third Party Websites

This website may link to marketplaces, social platforms or other resources that we do not control. Once you follow such a link, the privacy practices of that destination apply, and we are not responsible for them. We encourage you to read the privacy notice of any website you visit before providing personal information to it.

14. Analytics and Log Data

If we measure how the site is used, we do so in a way that favours privacy. We may review aggregate counts of visits, referrers and popular pages in order to understand which studio services people are looking for and how clearly we have explained them. Where an analytics tool is used, we configure it to avoid collecting more detail than necessary, and we do not combine analytics data with the personal information you send us through a form.

Server logs are kept for security and troubleshooting. These logs may contain an internet protocol address, a timestamp and a requested page. They are used to detect abuse and to keep the site available, and they are not used to identify individuals for marketing.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our tools or the law. When we make a material change, we will revise the date shown at the top of this page and, where the change is significant, provide a clearer notice on the website. We encourage you to review this page periodically so that you remain aware of how we protect your information.

17. Data Protection Principles

Our handling of personal information follows a small set of principles that we apply to every project and every enquiry. We process information lawfully, fairly and in a way that a reasonable person would expect. We collect it for specified, explicit and legitimate purposes and we do not use it for any incompatible purpose. We keep the amount of information we hold to what is adequate and relevant to the task, and we keep it accurate and up to date where we can.

We keep information only for as long as the purpose requires, and we protect it with safeguards that suit the risk it carries. We are accountable for these principles, which means that if you ask us how a piece of information is handled, we can explain it and show the reasoning behind it. Where a principle and a convenient shortcut conflict, the principle wins, even when the shortcut would save the studio time.

We also try to collect as little as possible in the first place. If a catalogue enquiry does not need a delivery address, we do not request one. If a sample can be tracked without storing a personal contact, we use the commercial reference instead. This approach, sometimes described as data minimisation, reduces the amount of information that could ever be lost and reduces the work of keeping records tidy.

18. Automated Decision Making

We do not make decisions about you by purely automated means. No piece of software decides whether an enquiry is accepted, whether a project proceeds or whether a buyer receives support, without a person reviewing the circumstances. Where a tool helps us sort messages or flag a suspicious request, a member of the team reviews the outcome before any decision that affects you is taken.

This matters because important choices deserve a human eye. A delayed order, an unusual address or a request from an unfamiliar marketplace may look like a problem to a rule and be perfectly ordinary in reality. By keeping people in the loop, we avoid the small injustices that automated systems can produce and we keep the relationship with every client and buyer a human one.

16. How to Contact Us

If you have a question about this Privacy Policy, a concern about how your information has been handled, or a request to exercise one of your rights, please contact us. We will treat your enquiry seriously and answer in plain language.

Nanning Zhipeng E-Commerce Co., Ltd.
Room 605-499, Floor 6, Staff Dormitory Building,
No 39 Wuhua Avenue, Overseas Chinese Investment Zone,
Nanning, 530000, China (CN)
Email: orders@zhipengecom.hair
Phone: +15678984233

This policy forms part of the terms on which we offer this website and our studio services. It should be read together with our Terms of Service, which you can reach from the footer of every page. Thank you for taking the time to understand how we handle your information.