Terms of Service

1. Acceptance of These Terms

By accessing this website, you confirm that you have read, understood and agreed to be bound by these Terms of Service. If you do not agree with any part of them, please do not use the website and do not engage our services. These terms apply to every visitor, every prospective client and every client of the studio, whether the interaction is brief or long running.

Where we provide a written quotation, statement of work or project agreement that contains terms specific to a particular engagement, those specific terms take precedence over any conflicting general term on this page, to the extent of the conflict.

2. About Our Studio

Nanning Zhipeng E-Commerce Co., Ltd. is an e-commerce house and computer systems design practice based in Nanning, China. We stage homeware products inside a white shoot cube, photograph them under controlled lighting, retouch the imagery, write and upload listings, coordinate samples, run storefront operations and follow orders through to delivery. We work with homeware brands, kitchenware sellers, textile makers and small design labels that need a consistent catalogue and a well kept shopfront.

Throughout these terms, references to we, us and the company mean Nanning Zhipeng E-Commerce Co., Ltd., and references to you and the client mean the person or business engaging us. Our contact email is orders@zhipengecom.hair and our telephone number is +15678984233.

3. Eligibility and Authority

You must be at least sixteen years old and legally able to enter into a binding agreement to use this website or engage our services. If you act on behalf of a business, you confirm that you hold the authority to bind that business to these terms, and that the business accepts responsibility for your use of the site and our services. If you do not hold that authority, please do not submit an enquiry or place an order on behalf of the business.

4. The Services We Provide

We provide six core studio services, each of which is described in more detail on our services page. They are Product Photography, Listing Copy and Uploads, Sample Coordination, Image Retouching, Storefront Operations and Order Follow-up. A single engagement may include any combination of these services, as agreed in the relevant quotation or statement of work.

Service descriptions on this website are for information and do not constitute a binding offer. Exact scope, volume, turnaround and price are confirmed in writing for each project before work begins. Where a description on the site and a written quotation differ, the quotation governs.

5. Enquiries and Quotations

A contact form submission or email enquiry is an invitation to discuss, not a confirmed booking. When you write to us, we will review your brief and respond with questions, a proposed scope and, where appropriate, a quotation. A project becomes confirmed only when you accept the quotation in writing and, where our terms require it, pay any booking deposit stated in that quotation.

Quotations remain valid for the period stated within them. If no period is stated, a quotation is valid for fourteen days from the date it is issued, after which we may revise it to reflect changes in cost, availability or scope.

6. Scheduling and Shoot Days

Shoot days are booked in advance against a confirmed scope. We will agree the date, the number of products to be photographed, the frame types required and the deadline for the finished set. If you need to reschedule, please tell us as early as possible. A cancellation or reschedule made with reasonable notice may be moved without charge; a late cancellation may forfeit a deposit to cover the studio day, lamps, staff and preparation already committed.

If we need to reschedule a shoot day for reasons within our control, we will offer the nearest reasonable alternative date at no additional cost. If a delay is caused by circumstances beyond our control, including power interruption, transport failure or severe weather, we will rearrange the session promptly and fairly.

7. Samples and Physical Goods

You are responsible for sending samples to the studio address in good time and for confirming their safe arrival. We log samples on arrival, store them on the prop shelf and use them only for the agreed shoot. Unless we agree otherwise in writing, samples remain your property and are returned or disposed of as you direct after the work is complete.

We take reasonable care of samples in our possession, but we are not an insurer. We recommend that you arrange your own insurance for high value items. Where a sample is fragile or requires special handling, please tell us in advance so that we can plan storage and staging accordingly.

8. Fees, Invoicing and Payment

Fees are set out in the written quotation for each engagement. Unless stated otherwise, a booking deposit is payable to reserve a shoot day, with the balance due on delivery or according to a schedule agreed in the quotation. Invoices are payable within the period stated on the invoice, and funds must arrive in full, without deduction for bank charges.

Prices exclude any taxes, duties or marketplace fees that may apply, unless the quotation states otherwise. If a project requires work outside the agreed scope, we will discuss the additional cost with you before carrying it out, so that there are no unexpected charges. Late payment may pause delivery of remaining files and may attract interest where the law permits.

9. Deliverables and Intellectual Property

On full payment, you receive a licence to use the finished photographs, retouched files and listing copy produced for your project in connection with the sale and promotion of your products. The licence is worldwide and perpetual unless the quotation states a narrower scope. Until full payment is received, all rights remain with Nanning Zhipeng E-Commerce Co., Ltd.

We retain the right to keep copies of finished work in our portfolio and to show it as an example of our studio output, unless you ask us in writing to keep a project confidential. We never sell your finished imagery to a third party as a stock asset. Any pre existing materials you supply remain your property and are used only under the permission described in the next section.

10. Client Materials and Permissions

To deliver our services, we may need product specifications, brand assets, logos, fonts, reference images and other materials from you. You confirm that you hold the rights, or the necessary permission, to share each item you send us, and that our use of it for your project will not infringe the rights of any third party.

Where a project uses a model, a location or artwork owned by someone else, you are responsible for obtaining any consent or release that is required. We will flag obvious risks when we see them, but the final responsibility for permissions rests with you, the client.

11. Listing Copy and Storefront Content

Our writers prepare listing titles, bullets, descriptions and storefront text based on the facts you provide. We aim for clear, accurate and honest copy, and we do not knowingly include misleading claims. You are responsible for confirming that the specifications, safety information, care instructions and legal statements relevant to your products are correct and complete before a listing goes live.

You are also responsible for ensuring that your listings comply with the rules of each marketplace on which they appear. We help with categories, attributes and formatting, but the ultimate duty to meet a marketplace policy sits with you as the seller.

12. Order Follow-up and Buyer Support

Where we follow up orders on your behalf, we act on your instructions and within the limits you set. We will answer buyer questions promptly and in plain language, keep a record of the exchange and raise any issue that needs your decision. We do not make discretionary promises about refunds, replacements or compensation unless you have authorised us to do so.

Final responsibility for the goods sold, their quality, their compliance with law and any refund or replacement obligation remains with you as the seller. Our role in order follow-up is operational support, not a transfer of your legal duties toward buyers.

13. Confidentiality

We treat the business information you share with us as confidential. This includes unreleased product designs, pricing, supplier details and anything else you mark or describe as sensitive. We use such information only to deliver the agreed work and we share it only with team members and service providers who need it to do their part, each of whom is bound to keep it confidential.

This duty does not extend to information that is already public, that we independently knew before you shared it, or that we are legally required to disclose. On request, we will sign a separate confidentiality agreement where a project calls for one.

14. Acceptable Use of This Website

You agree to use this website lawfully and respectfully. You must not attempt to gain unauthorised access to any part of the site or its systems, introduce malicious code, scrape the site in a way that degrades its availability, or use the contact form to send spam, abuse or unlawful content. You must not misrepresent your identity or your authority when writing to us.

We reserve the right to block access to the site where we reasonably believe it is being misused, and to report serious misuse to the appropriate authority.

15. Availability and Changes to Service

We aim to keep this website available and accurate, but we do not guarantee uninterrupted access. We may update, suspend or withdraw any part of the site, and we may change our service offerings, at any time. We may also revise these terms from time to time; the date at the top of this page shows when they were last updated. Continued use of the site after a revision means you accept the updated terms.

Studio capacity is finite, and shoot days are limited. Availability of a particular date is confirmed only when a booking is made in accordance with section five.

16. Limitation of Liability

To the fullest extent permitted by law, Nanning Zhipeng E-Commerce Co., Ltd. is not liable for indirect, incidental, special or consequential loss, including loss of profit, loss of sales or loss of goodwill, arising from the use of this website or from our services. Our total liability in connection with any project is limited to the fees actually paid to us for that project.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by our negligence. If any part of this limitation is found to be unenforceable, the remainder continues to apply.

17. Indemnity

You agree to indemnify and hold harmless Nanning Zhipeng E-Commerce Co., Ltd., its team and its service providers against any claim, loss or cost arising from materials you supply, from instructions you give, or from your breach of these terms. This includes claims that content you provided infringes the rights of a third party, or that a product you asked us to list fails to comply with the law or with a marketplace policy.

18. Termination

Either party may end an engagement in accordance with the notice period set out in the relevant quotation or statement of work. Where an engagement ends, you remain responsible for fees for work already completed and for committed costs such as reserved studio days. On termination, we will hand over finished deliverables that have been paid for and return or dispose of samples as you direct.

We may suspend or end our services immediately if you breach these terms in a serious way, if payment is substantially overdue, or if continuing the work would require us to act unlawfully.

19. Governing Law and Disputes

These terms are governed by the laws of the place of registration of Nanning Zhipeng E-Commerce Co., Ltd., namely China, without regard to conflict of law rules. If a dispute arises, we ask that you first contact us at orders@zhipengecom.hair so that we can try to resolve the matter directly and in good faith. If a resolution cannot be reached through discussion, the dispute will be submitted to the competent court or tribunal of the company seat, unless a mandatory rule in your country of residence gives you the right to bring proceedings elsewhere.

20. Contact and Notices

Formal notices under these terms should be sent to the address below, and routine questions may be sent by email or raised by telephone. We will reply using the contact details you provide.

Nanning Zhipeng E-Commerce Co., Ltd.
Room 605-499, Floor 6, Staff Dormitory Building,
No 39 Wuhua Avenue, Overseas Chinese Investment Zone,
Nanning, 530000, China (CN)
Email: orders@zhipengecom.hair
Phone: +15678984233

These Terms of Service should be read together with our Privacy Policy, which explains how we handle personal information. Both documents are linked from the footer of every page. Thank you for reading them and for choosing to work with our studio.

21. Force Majeure

Neither party is liable for a failure to perform that is caused by an event beyond its reasonable control. Such events include natural disaster, severe weather, epidemic, war, civil unrest, government action, failure of public infrastructure, prolonged power interruption and the failure of a transport or telecommunications network on which the affected party depends. If an event of this kind occurs, the affected party will tell the other promptly and will take reasonable steps to limit the disruption.

Where a force majeure event delays a shoot day or a delivery, the affected deadline is extended by a period that is reasonable in the circumstances. If the event continues for an extended time and makes performance impossible, either party may end the affected engagement without penalty, while preserving the right to payment for work already completed and costs already committed.

22. General Provisions

These terms, together with the relevant quotation and our Privacy Policy, form the whole agreement between you and Nanning Zhipeng E-Commerce Co., Ltd. in relation to their subject matter, and they replace any earlier discussion or understanding on that subject. If any part of these terms is found to be invalid or unenforceable, that part will be removed or adjusted to the minimum extent necessary, and the remaining parts will continue in full force.

A delay in enforcing a right does not amount to a waiver of that right, and a single waiver does not prevent us from relying on the same right later. You may not transfer your rights or duties under these terms to another person without our written agreement. We may transfer our rights or duties to a successor business that carries on the studio, provided that the level of service and the protection of your information are not reduced.

Headings in this document are for convenience only and do not affect the meaning of the clauses they label. Where these terms are translated into another language, the version in English, as published on this website, prevails if a question of interpretation arises.